Frequently Asked Questions

1. What is the order cut-off time?
The order cut-off time is 12:00 GMT.

2. How long does it take to process my order?
Processing time is 1–2 days (Monday to Friday).

3. How long does shipping take?
Package transit time is 4–5 days (Monday to Friday).

4. What is the total delivery time?
Total delivery time is 5–7 business days.

5. How much does shipping cost?
Free Shipping on all orders to the United Kingdom.

6. Will I receive tracking information?
Once your order has been dispatched, you will receive a separate email with tracking information.

7. What should I do if my order is delayed?
If the maximum delivery timeframe has passed and your order has still not arrived, please allow an additional 2 days (Monday to Friday) and remember to check your tracking code. If your package is still missing, contact us and include your order number.

8. Can I cancel my order?
If you need to cancel an order, please contact support@malvori.com immediately.
We can cancel orders before they begin processing. Once processing has started, cancellations can no longer be completed, and you will need to follow our Return and Refund Policy after delivery.

9. What should I do if I receive a damaged or incorrect item?
If you receive an item that is damaged or incorrect, email support@malvori.com promptly with clear photos and a short description of the issue.
Once confirmed, we will arrange a replacement or send the correct item at no extra cost.