Shipping Policy

Key Details

• Order Cut-Off Time: 12:00 GMT
• Processing Time: 1–2 days (Monday to Friday)
• Package Transit Time: 4–5 days (Monday to Friday)
• Total Delivery Time: 5–7 business days
• Shipping Costs: Free Shipping on all orders to the United Kingdom

Once your order has been dispatched, you will receive a separate email with tracking information.

Potential Delays
If the maximum delivery timeframe has passed and your order has still not arrived, please allow an additional 2 days (Monday to Friday) and remember to check your tracking code. If your package is still missing, contact us and include your order number.

Cancellations
If you need to cancel an order, please contact support@malvori.com immediately. We can cancel orders before they begin processing. Once processing has started, cancellations can no longer be completed, and you will need to follow our Return and Refund Policy after delivery.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, email support@malvori.com promptly with clear photos and a short description of the issue. Once confirmed, we will arrange a replacement or send the correct item at no extra cost.